CloudNest Trial & Warranty

Your warranty provider

Qwink
Business address: PO Box 25, Ballajura, Western Australia 6066, Australia
Telephone: 0481 123 586
Email: admin@qwinkshop.com

The Last Bed Promise — 30-night trial

The trial starts when your CloudNest is delivered. Give your dog 30 nights with the bed in their usual resting spot and follow the First 14 Nights Settling Guide. If your dog still will not sleep in it, contact us during nights 31–45 from delivery.

Email your order number or other proof of purchase and a photo or short video showing the bed set up in your dog's usual spot. Explain how you used the guide. If you cannot provide a photo or video, contact us to discuss another way to assess your request.

For an eligible trial claim, we refund the amount paid for the CloudNest bed to your original payment method. You keep the bed. One trial claim per household. The night-by-night tracker is a helpful tool, not a separate requirement to submit a claim. These trial conditions do not restrict claims under the Australian Consumer Law.

12-month seams & zip warranty

For 12 months from delivery, Qwink covers defects in the CloudNest bed's seams and zip under normal use. Contact us when you discover a problem within this period. This voluntary warranty does not cover damage caused by chewing, digging or tumble-dryer heat.

Email admin@qwinkshop.com with your order number or other proof of purchase, a description of the issue and clear photographs of the affected seam or zip. Contact us if you need another way to provide evidence. We will assess your claim and, for a covered defect, arrange a replacement or refund. Your right to choose a remedy where the Australian Consumer Law provides that choice is unaffected.

Returns and claim expenses

Please contact us before returning the bed. We normally assess claims from photographs. If we require a return for a covered claim, we will arrange prepaid shipping or reimburse reasonable return postage. Email receipts to admin@qwinkshop.com. Approved expenses will be reimbursed within 5 business days after we receive the receipts. You are not required to pay a claim assessment fee for a covered defect.

Your Australian Consumer Law rights

The benefits of this warranty are in addition to other rights and remedies available under the law. The trial's conditions and the 12-month warranty period do not limit those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.