Shipping Policy

Last updated: 8 September 2026

Shipping areas and cost

We currently deliver within Australia only. Shipping is free, with no minimum spend.

Processing

We dispatch orders within 1 business day. Orders received on weekends or public holidays are processed on the next business day.

Estimated delivery

Allow up to 2 weeks after dispatch for delivery. Timing depends on your location and the carrier.

Delivery dates are estimates. Public holidays, severe weather and carrier disruptions can cause delays.

Tracking

We’ll email your tracking details when your order leaves.

If no tracking email arrives within 2 business days of ordering, check your junk folder, then email admin@qwinkshop.com.

Delayed or missing parcels

Contact us if your parcel hasn’t arrived within the estimated timeframe or tracking shows delivery but you haven’t received it. We’ll investigate with the carrier and help resolve the issue.

Address changes

Check your address before ordering. If you spot an error, email us immediately. Changes may not be possible after dispatch.

If an incorrect address causes a parcel to be returned, we’ll discuss redelivery and any additional postage cost with you first.

Consumer rights

Nothing in this policy limits your rights under Australian Consumer Law.

Contact

Qwink
admin@qwinkshop.com
PO Box 25, Ballajura, Western Australia 6066, Australia